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Terms & Conditions of Sale

Substitution policy

It is possible that in the arrangement model chosen on the online store, there are flowers and foliage that are not available or time to make the bouquet. There are so many varieties of flowers and colors that exist on the market that it would be impossible for us to offer our customers all varieties of flowers, in all colors and at all times.

We are therefore committed to respecting the style and value of the bouquet and/or gift basket. If you have any preferences or constraints, a comment box is provided for this purpose at the time of the transaction.

By choosing our gift baskets, you are also supporting dozens of small local businesses who work hard to bring you their beautiful products. Please note that the photos are for illustrative purposes only. As we work with small Quebec businesses, flavors and packaging are subject to change without notice. We are not immune to last minute changes due to supply. Flavors, frangrances, packaging and ribbon colors may also be subject to the availability of our suppliers. Please be assured that we will do our best to substitute a product that is as similar as possible and just as delicious.

Satisfaction Guarantee

Our mission is to offer our customers a high quality product and flowers. We receive daily shipments of fresh flowers from around the world. We work with professional suppliers who certify the origin and quality of the flowers. In order to meet our commitment, we purchase the highest quality flower grades and ensure that we offer our customers the freshest flowers on the market. If you are not satisfied with the freshness or quality of the flowers, contact us immediately.

Delivery

If you have chosen MAIL DELIVERY, please make sure you have provided the correct address and notify the recipient of the upcoming arrival of a nice surprise in their mailbox! A fee of 25$ will be charged if we have to reship.

In no case can we guarantee a delivery date "in hand to the recipient" by Canada Post or any other carrier. We are not responsible for the delays of Canada Post or any other external carrier. We do everything possible to ensure that the package leaves as quickly as possible, but there can always be delivery delays beyond our control with the carrier, especially during the holiday season. That said, our team does everything it can to prevent this from happening.

If you have chosen PERSONALIZED DELIVERY, we will contact the recipient and validate that they are present to pick up the lovely gift you are sending! Make sure you have provided us with the best phone number that will allow us to reach them easily. Flowers and/or products are never left at the door by our delivery person, the recipient must confirm their presence before we move. In the event that we receive a late reply from the recipient, the delivery can be postponed to the next day.

Payment

All prices listed on our site are in Canadian funds. Once you have confirmed your order at the end of the ordering process, a detailed printable receipt will be displayed on screen and an electronic receipt will also be sent to the email address you provide. The transaction will appear on your next credit card statement. If you live outside the country, your credit card company will automatically calculate the exchange rate and show the cost of the purchase on your next statement in your local currency.

We accept the following payment methods:

  • Visa
  • MasterCard
  • Amex
  • Paypal

Taxes

Sales taxes are calculated according to the laws in effect where the order is shipped. You will be able to see the final price, including applicable taxes, at checkout with your shopping cart during the checkout process.


TERMS OF USE

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OVERVIEW

This website is operated by À la Boîte à Fleurs de Laval Inc. Throughout the site, we use the terms "we", "us" and "our" in reference to À la Boîte à Fleurs de Laval Inc. This Web site, including all information, tools and services available through it, is offered by À la Boîte à Fleurs de Laval Inc. to you, the user, conditioned on your acceptance of all of the terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you are participating in our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions", "Terms of Use"), including the terms, conditions and policies referenced and/or hyperlinked herein. These Terms of Use apply to all users of the Site, including, but not limited to, individuals who are visitors, suppliers, customers, merchants and/or content providers.
Please read these Terms of Use carefully before accessing and using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of this agreement, you may not be able to access the website or use its services. If these Terms of Use are considered an offer, acceptance is expressly limited to them.

Each new tool or feature that is added to this store is also subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting such updates and/or modifications on our website. It is your responsibility to check this page from time to time for changes. Your continued access or use of the website following the posting of changes will constitute your acceptance of those changes.
Our store is hosted on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS OF USE

By agreeing to these Terms of Use, you represent that you are at or above the age of majority in your jurisdiction and have given us permission to allow any minor in your care to use this site.

You must not use our products for any illegal or unauthorized purpose, or violate any laws in your jurisdiction when using the Service (including, without limitation, copyright laws).

You may not transmit any worms, viruses or other code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.


SECTION 2 - GENERAL TERMS

We reserve the right to refuse service to anyone at any time and for any reason.

You understand that your content (except for your credit card information) may be transferred without encryption and that this includes (a) transmissions over multiple networks; and (b) changes made for the purpose of conforming and adapting to technical requirements of connecting networks or devices. Your credit card information is always encrypted when transferred across networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, any use of or access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this Agreement are included for convenience only and shall not limit or affect these Terms in any way.


SECTION 3 - ACCURACY, ACCURACY AND CURRENCY OF INFORMATION

We will not be liable for any information provided on this site that is inaccurate, incomplete or out of date. The content of this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting greater, more accurate, more complete or more current sources of information. If you rely on the content of this site, you do so at your own risk.

This site may contain certain historical information. By definition, historical data is not current and is provided for reference purposes only. We reserve the right to make changes to the contents of this site at any time, but we are under no obligation to update any of the information contained herein. You acknowledge that it is your responsibility to monitor changes to our site.


SECTION 4 - CHANGES IN SERVICE AND PRICES

Prices for our products and services are subject to change without notice.

We reserve the right to modify or terminate the Service (or any part thereof) at any time without notice.

We will not be liable to you or any third party for any change in prices, or any modification, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if any)

Certain products or services may only be available online through the website. Quantities of these products or services may be limited and their return or exchange is strictly subject to our Return Policy.

We have made every effort to present as accurately as possible the colors and images of the products shown on the store. However, we cannot guarantee the accuracy of the colors displayed on your computer screen.
We reserve the right, but are not obligated, to limit the sale of our products or Services to any particular person, geographic area or jurisdiction. We reserve the right to exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions and pricing are subject to change at any time, without notice and at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of products or services on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or on the same customer account, the same credit card and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting you using the email address and/or billing address and/or phone number provided at the time of ordering. We reserve the right to limit or prohibit orders that we believe may have been placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made from our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we may complete your transactions and contact you if necessary.

For more information, please see our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third party tools that we do not monitor, control or administer.

You acknowledge and agree that we provide you access to these tools on an "as is" and "as available" basis, without any warranty, representation or condition of any kind and without any endorsement. We shall not be liable for anything arising out of or relating to your use of the Third Party Optional Tools.

Any use by you of the Optional Tools offered through the Site is entirely at your own discretion and risk. In addition, it is your responsibility to learn about and agree to the terms and conditions under which such tools are provided by the applicable third party vendor(s).

We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). These new services and/or features will also be subject to these Terms of Use.

SECTION 8 - THIRD PARTY LINKS

Certain content, products and services accessible through our Service may include materials from third parties.

Third party links on this site may direct you to third party websites that are not affiliated with us. We are not required to review or evaluate their content or accuracy, nor do we warrant or assume any responsibility for the content or websites, or other content, products or services of third party sources.

We are not responsible for any harm or damage related to the purchase or use of any goods, services, resources, content or any other transactions related to these third party websites. Please read the policies and practices of these third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to those third parties.

SECTION 9 - COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you submit specific content (e.g., as part of your participation in contests), or if, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials whether online, by e-mail, by mail or otherwise (collectively, "Feedback"), you grant us the right, at any time and without limitation, to edit, copy, publish, distribute, translate and use in any medium any Feedback you send to us. We are not and shall not be obligated to (1) maintain the confidentiality of any Comments; (2) compensate any person for any Comments provided; or (3) respond to any Comments.
7. We may, but are not obligated to, remove content and Accounts containing content that we, in our sole discretion, deem to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable or that violates the intellectual property of any party to these Terms of Use.
You agree that your comments must not infringe on the rights of any third party, including copyrights, trademarks, privacy, publicity or any other personal or intellectual property rights. You further agree that your comments shall not contain any unlawful, abusive or obscene material or any computer virus or other malicious software that may in any way affect the operation of the Service or any related web site. You may not use a false email address, pretend to be someone you are not, or attempt to mislead us or third parties as to the origin of any comments. You are solely responsible for all comments you make and their accuracy. We are not responsible for any comments posted by you or any third party.

ARTICLE 10 - PERSONAL INFORMATION

The transmission of your personal information on our store is governed by our Privacy Policy. Click here to view our Privacy Policy.


ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS

There may be times when our site or the Service contains information that contains typographical errors, inaccuracies or omissions related to product descriptions, prices, promotions, offers, shipping costs, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or any related website is inaccurate, at any time without notice (including after you have placed your order).

We are under no obligation to update, modify or clarify any information on the Service or any related website, including but not limited to pricing information, except as required by law. No specific update or refresh date applied to the Service or any related website shall be defined to indicate that all information offered in the Service or on any related website has been changed or updated.

SECTION 12 - PROHIBITED USES

In addition to the other prohibitions set forth in the Terms of Use, you are prohibited from using the Site or its contents:
(a) for illegal purposes; (b) to induce others to perform or participate in illegal acts; (c) to violate any local ordinance or any international, federal, provincial, or state regulation, rule, or law; (d) to infringe or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, hurt, defame, slander, libel, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track personal information of others; (i) to spam, phish, hijack, extort information, browse, explore or scan the web; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security measures of the Service or any related website, as well as other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating the Prohibited Terms of Use.

SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not warrant, represent or guarantee that your use of our Service will be uninterrupted, secure, timely or error-free.

We do not warrant that the results that may be obtained from using the Service will be accurate or reliable.

You agree that, from time to time, we may withdraw the Service for indefinite periods or cancel it at any time without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated otherwise by us) provided on an "as is" and "as available" basis for your use without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability or fitness for a particular purpose, durability, title and non-infringement.
At Boîte à Fleurs de Laval Inc, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages, including but not limited to loss of profits, revenue, savings or data, replacement costs, or other similar damages, whether in contract, tort (including negligence) strict liability or otherwise, arising out of your use of the Service or any service or product using the Service, or any other claim relating in any way to your use of the Service or any product, including, but not limited to, errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of the Service or any content (or product) posted, transmitted or otherwise made available through the Service, even if you have been advised of the possibility of such claims.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those states or jurisdictions will be limited to the maximum extent permitted by law.

ARTICLE 14 - INDEMNIFICATION

You agree to indemnify, defend and hold Laval Flower Box Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents referenced herein, or your violation of any law or right of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Use is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms of Use, without affecting the validity and enforceability of any remaining provisions.

ARTICLE 16 - TERMINATION

The obligations and liabilities incurred by the parties prior to the date of termination shall survive the termination of this Agreement for all purposes.

These Terms of Use will remain in effect unless and until terminated by you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If we determine or suspect, in our sole discretion, that you are not complying or have failed to comply with any term or provision of these Terms of Use, we may also terminate this agreement at any time without notice to you. You will then remain liable for all amounts owed up to and including the date of termination, as a result of which we may deny you access to our Services (or any part thereof).

ARTICLE 17 - ENTIRE AGREEMENT

Any failure by us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

These Terms of Use or any other operating policies or rules posted by us on this site or relating to the Service constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede all prior and contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, any prior version of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Use shall not be construed to the detriment of the drafting party.

ARTICLE 18 - APPLICABLE LAW

These Terms of Use, as well as any separate agreements whereby we provide you with the Services, shall be governed by and construed in accordance with the laws of 3266 Ste-Rose Blvd. Ste-Rose, Laval, Quebec, H7P 4K, Canada.

SECTION 19 - CHANGES TO THE TERMS OF USE

You may review the most current version of the Terms of Use at any time on this page.

We reserve the right, in our sole discretion, to update, modify or replace any part of these Terms of Use by posting such updates and/or modifications on our website. It is your responsibility to check our website from time to time for changes. Your continued access or use of our website and the Service following the posting of changes to these Terms of Use constitutes your acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions regarding the Terms of Use should be sent to us at hugo@neatecommerce.com.

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