Privacy Policy
This Privacy Policy has been created to demonstrate our firm commitment to protecting the privacy of our customers' personal information.
À la Boîte à Fleurs is committed to protecting your privacy. We will use the information we collect only in strict compliance with applicable laws and regulations and with best practices in computer security and information confidentiality. There are only three (3) reasons why we collect information about you:
- To process your order (including payment authorization and billing);
- To offer you leading-edge services such as reminders and management of important dates, quarterly newsletter subscriptions and purchasing services;
- To contribute to the development of our site content and services.
We will not rent, sell or offer your personal information to any third party.
Information we collect
In order to complete the transaction, certain personal information such as your name, e-mail address or street address will be requested if you open an account or make a purchase. We will also need you to provide us with complete contact information for the recipient of each delivery.
À la Boîte à Fleurs does not retain your credit card number or security code once the transaction has been completed.
If you subscribe to our newsletter, we will ask you for the basic information required for you to receive promotions and discounts, as well as information related to our business.
Use and disclosure of your information
At The Flower Box, we understand that your inbox is already clogged with too much spam. The last thing we want is for you to abuse it to the point where our e-mail address or web domain is added to your e-mail's blocked senders list or spam filter. That's why we promise never to harass you with daily, weekly or monthly e-mails. There are only four (4) possible reasons for receiving emails from À la Boîte à Fleurs:
- Confirmation emails will be sent to you as part of the normal purchase transaction process to confirm completion, clarify inquiries or verify the accuracy of information provided.
- If you've signed up, we'll send you an interesting monthly Fleurs & Saveurs newsletter, as well as discounts, promotions and invitations to private events.
- We'll also be happy to answer any questions you may have.
In short, we won't send you any e-mail unless you specifically give us your consent (unless, of course, it's an order or delivery confirmation).
We will always give you the opportunity to opt-out of any future marketing emails or text messages.
If you agree to receive information from us, we may use your purchase history, contact information or any other information requested at registration to personalize the information provided and improve the content of the e-mails you receive. We may also send e-mails to our users to inform them of changes in our services or of topics that may be of interest to our users. If you prefer not to receive these e-mails, you may send us an e-mail with the words "No more e-mail" in the subject line, or reply to the e-mail with "No more e-mail" in the body of the message.
If you send us personal written correspondence such as letters, faxes or e-mails, or if a third party sends us correspondence relating to your activities on our site, we may collect this information. We may use this information or any other data collected during the use of our site to resolve disputes, track and correct technical problems, implement or enforce our policies, terms and conditions for the benefit of our customers.
We cannot guarantee that your personally identifiable information or private communications will not be disclosed in ways not otherwise described in our Privacy and Disclosure Policy. For example, we may be required to disclose certain information to the Government or a third party in certain limited circumstances. It is also theoretically possible for a third party to illegally intercept or fraudulently access transmissions or private communications. We may therefore (and you authorize us to) disclose, at our sole discretion, any information to competent authorities or government institutions that we believe necessary or appropriate to provide in the event of an investigation relating to fraud, copyright or intellectual property infringement, or any other crime or activity that may prove illegal or that may expose us to civil or criminal liability.
Information security
We have implemented security measures on this website to protect against the loss, misuse or alteration of information under our control.
All credit card information is transmitted to us securely and confidentially using the SSL (Secure Socket Layer) protocol. This protocol is the industry standard and one of the most effective technologies on the market for securing commercial transactions on the Web. We do not store credit card information or security codes.
All user information is stored on our server in encrypted format, in accordance with industry best practices.
Hyperlinks to external sites
In order to offer you a value-added service, our site contains certain hyperlinks to external websites. We cannot, of course, be held responsible for the security and privacy policies of these sites or their content.
Changes to privacy policy and consent
À la Boîte à Fleurs reserves the right to amend its privacy policy at any time. You should check our policy from time to time for changes. By using our site, you consent to the collection and use of information for the purposes described in our Privacy Policy.
Questions and comments
If you have any comments or questions about our privacy and security policies, please contact us at info@alaboiteafleurs.com.
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from alaboiteafleurs.com (the "Site").
PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies that are installed on your device. In addition, when you browse the Site, we collect information about the individual web pages or products you visit, the web sites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".
We collect Device Information using the following technologies:
COOKIES
Below is a list of cookies we use. We have listed them here so that you can choose whether or not to allow them.
_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data retained, expires at midnight (depending on visitor's location) the following day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the store has a password, it is used to find out whether the current visitor has access.
- Log files" track Site activity and collect data such as your IP address, the type of browser you use, your Internet service provider, your referring and exit pages, and your timestamp data (date and time).
- "Web beacons", "tags" and "pixels" are electronic files that record information about how you browse the Site.
In addition, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT OTHER ACCEPTED METHODS OF PAYMENT, IF ANY]], e-mail address and telephone number. This automatically collected information is referred to as "Order Information".
When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
In general, we use the Order Information we collect to process any order placed through the Site (including processing your payment information, arranging shipment of your order and providing you with invoices and/or order confirmations). In addition, we use Order Information to communicate with you, to assess potential fraud or risk, and where it matches your stated preferences, to provide you with information or advertisements about our products or services.
We use the Device Information (in particular your IP address) we collect to evaluate potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store - to learn more about how Shopify uses your Personal Information, please visit: https://www.shopify.fr/legal/confidentialite. We also use Google Analytics to better understand how our customers use the Site - to learn more about how Google uses your Personal Information, please visit: https://www.google.com/intl/fr/policies/privacy/. You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information that we receive, or to protect our rights.
BEHAVIORAL ADVERTISING
As noted above, we use your Personal Information to provide you with targeted advertising or marketing messages that we think may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising here:
SOME CURRENT LINKS:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://about.ads.microsoft.com/fr-fr/ressources/politiques/annonces-personnalisees
In addition, you can opt-out of certain of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/?c=3&lang=en.
DO NOT TRACK
Please note that we do not change our Site data collection and usage practices when we detect a "Do Not Track" signal on your browser.
DATA RETENTION
When you place an order through the Site, we keep your Order Information on file, unless and until you ask us to delete it.
CHANGES
We may change this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
CONTACT US
To learn more about our privacy practices, if you have any questions or if you wish to file a complaint, please contact us by e-mail atinfo@alaboiteafleurs.com, or by mail at the following address:
3266, boul. Ste-Rose, Laval, QC, H7P 4K8, Canada
PROTECTION OF PERSONAL DATA
In compliance with the law on the protection of personal information, Stéphanie Joly, co-owner, is the person responsible for . If you have any questions, please contact her by e-mail: stephanie@alaboiteafleurs.com.