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Privacy Policy

This Privacy Policy has been created to demonstrate our firm commitment to protecting the privacy of our customers' personal information.

À la Boîte à Fleurs is committed to protecting your privacy. We will only use the information we collect in strict compliance with applicable laws and regulations and with best practices in computer security and information privacy. There are only three (3) reasons why we collect information about you:

  1. To process your order (including payment authorization and billing);
  2. To provide you with advanced services such as reminder service, important date management, quarterly newsletter subscription and purchasing services;
  3. To help develop the content of the site and our services.

We will not rent, sell or give your personal information to any third party.

Information collected

In order to complete the transaction, certain personal information such as your name, email address or street address will be requested if you open an account or make a purchase. We will also need you to provide us with the complete contact information of the recipient of each delivery.

À la Boîte à Fleurs does not retain your credit card number or security code once the transaction is complete.

If you subscribe to our newsletter, we will ask you for basic information required for you to receive promotions and discounts, as well as information about our business.

Use and Disclosure of Your Information

At The Flower Box, we understand that your inbox is already cluttered with too much spam. The last thing we would want is for you to abuse it to the point that you add our email address or web domain to your email block list or spam filter. That's why we promise never to harass you with daily, weekly or monthly emails. There are only four (4) possible reasons for receiving emails from The Flower Box:

  1. Confirmation emails will be sent to you as part of the normal purchase transaction process to confirm completion, to clarify requests, or to verify the accuracy of the information provided.
  2. If you have registered, we will send you an interesting monthly Flowers & Flavors newsletter as well as discounts, promotions or invitations to private events.
  3. We will also gladly answer any questions you may have.

In short, we will not send you any emails unless you specifically give us your consent (unless, of course, it is an order or delivery confirmation).

We will always give you the opportunity to opt-out of receiving any future marketing emails or text messages.

If you opt-in to receive information from us, we may use your purchase history, contact information, or other information requested at registration to customize the information provided and improve the content of the emails you receive. We may also send emails to our users to inform them of changes in our services or topics of interest to our users. If you prefer not to receive these emails, you may send us an email with the words "No More Email" in the subject line or respond to the email with "No More Email" in the body of the message.

If you send us personal written correspondence such as letters, faxes or e-mails, or if a third party sends us correspondence relating to your activities on our site, we may collect this information. We may use this information or any other data collected during the use of our site to resolve disputes, track and correct technical problems, and enforce or apply our policies, terms and conditions for the benefit of our customers.

We cannot guarantee that your personally identifiable information or private communications will never be disclosed in ways not otherwise described in our Privacy and Disclosure Policy. For example, we may be required to disclose certain information to the Government or to a third party in certain specified circumstances. It is also theoretically possible that a third party could illegally intercept or fraudulently access private transmissions or communications. Therefore, we may (and you authorize us to) disclose, in our sole discretion, any information to the appropriate authorities or government institutions that we believe is necessary or appropriate to provide in connection with an investigation of fraud, copyright or intellectual property infringement, or any other crime or activity that may be illegal or that may expose us to civil or criminal liability.

Information Security

We have security measures in place on this website to protect against the loss, misuse or alteration of information under our control.

All credit card information is transmitted to us in a secure and confidential manner using the Secure Socket Layer (SSL) protocol. This protocol is the industry standard and one of the most effective technologies on the market for securing commercial transactions on the Web. We do not store any credit card information or security codes.

All user information is stored on our server in an encrypted format in accordance with industry best practices.

Hyperlinks to external sites

In an effort to provide you with a value-added service, our site contains certain hyperlinks to external websites. We are not responsible for the security and privacy policies of these sites or their content.

Changes to the Privacy Policy and Consent

À la Boîte à Fleurs reserves the right, at any time, to amend its privacy policy. You should check our policy from time to time for changes. By using our site, you consent to the collection and use of information for the purposes described in our privacy policy.

Questions and comments

If you have any comments or questions about our privacy and security policies, please contact us at

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from (the "Site").


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies that are set on your device. In addition, when you browse the Site, we collect information about the individual web pages or products you visit, the websites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information.

We collect Device Information using the following technologies:


The following is a list of cookies that we use. We have listed them here so that you can choose whether or not to allow them.

session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

shopify_uniq, no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer.

cart, unique identifier, persists for 2 weeks, stores your shopping cart information.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
- Log files" track activity on the Site and collect data such as your IP address, the type of browser you use, your Internet Service Provider, your referring and exit pages, and your timestamp data (date and time).
- Web beacons", "tags" and "pixels" are electronic files that record information about how you browse the Site.

In addition, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT OTHER ACCEPTED METHODS OF PAYMENT, IF ANY]], email address and telephone number. This automatically collected information is referred to as "Order Information".

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.


Generally, we use the Order Information we collect to process any order placed through the Site (including to process your payment information, arrange for shipment of your order and provide you with invoices and/or order confirmations). In addition, we use this Order Information to communicate with you, assess potential fraud or risk, and when consistent with your stated preferences, provide you with information or advertisements regarding our products or services.

We use the Device Information (in particular, your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).


We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store - to learn more about Shopify's use of your Personal Information, please visit: We also use Google Analytics to better understand how our customers use the Site - to learn more about how Google uses your Personal Information, please visit: You can also opt out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to protect our rights.

As noted above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at

You can opt-out of targeted advertising here:

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at:

Please note that we do not change our Site's data collection and usage practices when we detect a "Do Not Track" signal on your browser.

When you place an order through the Site, we keep your Order Information on file unless and until you ask us to delete it.

We may change this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

To learn more about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at, or by mail at

3266 Ste-Rose Blvd. Ste-Rose, Laval, QC, H7P 4K8, Canada

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