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Returns & exchanges

Our mission is to offer our customers a high quality product by delivering the freshest flowers on the market. We receive daily deliveries and work with qualified suppliers who can certify the origin and quality of the flowers. Customer satisfaction with the quality & freshness of our products and the service we provide is our top priority.

If you are not satisfied with the freshness or the quality of the products, do not hesitate to inform us as soon as possible by communicating with us

. Be assured that we will listen carefully. Our customers are our priority!

Some important information :

No returns or exchanges for the following products
  • Food products
  • Processed products
  • Natural products
  • Body care
  • Clothing

For all purchases made in store, returns must be made within 10 days of the purchase date, with proof of purchase. Exchange or credit note will be offered. No refunds.

If the purchases were made on our online store, returns by mail are at the customer's expense.

For us at À la Boîte à Fleurs, aiming at excellence is a brand value. You can always count on our team to listen to your needs!

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